Frequently Asked Questions
Find answers to common questions
When will my order be processed?
Orders are typically processed within 1-2 business days, excluding weekends and holidays.
Can I include a gift message with my purchase?
Yes, you can add a personalized gift message at checkout, which will be printed on a premium card included in your package.
Do you offer international shipping?
Currently, we ship to the United States and Canada. We hope to expand to more international locations soon.
How can I track my package?
Once your order ships, you will receive an email notification containing a tracking number and a link to the carrier's website.
Are your products ethically sourced?
We prioritize working with makers and brands that follow ethical manufacturing practices and sustainable sourcing.
What should I do if my item arrives damaged?
Please contact our support team within 48 hours of delivery with photos of the damage, and we will arrange a replacement immediately.